{"id":1991,"date":"2018-08-10T13:40:31","date_gmt":"2018-08-10T06:40:31","guid":{"rendered":"https:\/\/www.infinitysolutions.com\/about-us\/regulation-copy\/"},"modified":"2019-07-15T14:04:16","modified_gmt":"2019-07-15T07:04:16","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.infinitysolutions.com\/about-us\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"

[vc_row css=”.vc_custom_1533877775464{padding-top: 70px !important;padding-bottom: 30px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1552839983262{border-top-width: -10px !important;}”][vc_column_inner]

<\/div>

OUR COMMITMENT TO YOU<\/h2><\/div><\/div>[vc_column_text css=”.vc_custom_1561010715638{padding-bottom: 30px !important;}”]<\/p>\n
\n

To lodge a complaint, please e-mail us at info@infinitysolutions.com<\/a>.<\/p>\n

Each of our clients are important to us and we believe you have the right to a fair, swift and courteous service at all times.<\/p>\n

We will acknowledge your complaint promptly, effectively and in a positive manner.<\/p>\n

We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time, we will send you an update.<\/p>\n

We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.<\/p>\n

If more than 8 weeks from the date of your complaint has past and you haven\u2019t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:
\n
\nIN MALAYSIA<\/strong><\/p>\n

The Labuan Financial Services Authority<\/p>\n

Level 17, Main Office Tower, Financial Park Complex<\/p>\n

Jalan Merdeka , 87000 F.T. Labuan, Malaysia<\/p>\n


\nOUTSIDE MALAYSIA<\/strong><\/p>\n

You will need to lodge a complaint with the ombudsman where your investment provider is based.<\/p>\n<\/div>\n

Our investments are usually based in the Isle of Man, Guernsey and Jersey. You can write to them at their addresses below:<\/p>\n

Financial Services Ombudsman Scheme for the Isle of Man:<\/strong><\/p>\n

Thie Slieau Whallian<\/p>\n

Foxdale Road<\/p>\n

St John’s<\/p>\n

Isle of Man<\/p>\n

IM4 3AS<\/p>\n

<\/div>\n
\n

Channel Islands and Jersey Financial Ombudsman<\/strong><\/p>\n

PO Box 114<\/p>\n

Jersey, Channel Islands<\/p>\n

JE4 9QG<\/p>\n

 <\/p>\n<\/div>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1533877775464{padding-top: 70px !important;padding-bottom: 30px !important;}”][vc_column][vc_row_inner css=”.vc_custom_1552839983262{border-top-width: -10px !important;}”][vc_column_inner][vc_column_text css=”.vc_custom_1561010715638{padding-bottom: 30px !important;}”] To lodge a complaint, please e-mail us at info@infinitysolutions.com. Each of our clients are important to us and we believe you have the right to a fair, swift and courteous service at all times. We will acknowledge your complaint promptly, effectively and in…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1594,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false},"class_list":["post-1991","page","type-page","status-publish","hentry","description-off"],"acf":[],"yoast_head":"\nComplaints Procedure | Infinity Financial Solutions<\/title>\n<meta name=\"description\" content=\"Complaints are dealth with promptly, effectively and in a positive manner. 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